HelloTime vs When I Work: an honest comparison

HelloTime vs When I Work: FAQ

Does When I Work lodge STP Phase 2 in Australia?+

No — When I Work does not lodge STP itself. It pushes finalised timesheets to a paired AU payroll product (Xero Payroll, MYOB, KeyPay, ADP), and that product files with the ATO.

Does HelloTime sync with HelloBooks payroll?+

Yes — natively. Approved timesheets, leave balances and allowances flow into HelloBooks Payroll for STP Phase 2 lodgement with the ATO, with no CSV bridge.

Is HelloTime cheaper than When I Work?+

On per-seat list, When I Work's Essentials tier is comparable to HelloTime's entry pricing of AU$3.50 / user / mo (annual). The bigger gap is at the stack level — HelloTime replaces a separate AU payroll subscription, while When I Work assumes you keep one. Plus When I Work bills in USD, which adds FX exposure for AU buyers.

Can HelloTime do shift scheduling like When I Work?+

HelloTime supports basic shifts, rosters and approvals. For high-volume rostering, shift swaps and demand planning, When I Work (or Deputy / Tanda) is still ahead today. We are deepening the rostering layer on the roadmap.

Can I migrate from When I Work to HelloTime?+

Yes — staff, locations and historical timesheets via CSV. Roster templates need to be re-created; we can scope this with you before signing.

Does When I Work support photo clock-in or kiosk?+

Yes — When I Work supports GPS-tagged clock-in, geofences and tablet kiosk on its higher tiers. HelloTime supports the same on AUD-priced per-seat plans without tier-gating.

Which is better for a 100-person AU hospitality group?+

When I Work, Deputy or Tanda — for shift-heavy hospitality, rostering depth still wins. HelloTime is a stronger fit for office, professional services and field-light teams that need AU-native payroll lodgement and project-level time data.