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New: HelloTime now integrates with HelloBooks — sync clients, hours, invoices and payroll.

HelloTime vs When I Work: an honest comparison

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TL;DR

  • When I Work is a US-built scheduling-first platform popular with shift-based AU teams in retail, hospitality and healthcare — strong rostering, shift swaps and team messaging, with time-clock and payroll add-ons sold as higher tiers.
  • HelloTime is a time-tracking and timesheet product that syncs hours, leave and allowances into HelloBooks Payroll for STP Phase 2 lodgement — When I Work passes time into a separate AU payroll product (Xero, MYOB, KeyPay, ADP) instead.
  • Pick When I Work when shift scheduling at scale is the central problem; pick HelloTime when AU-native payroll lodgement, geofencing and a single HelloBooks stack are the deciding criteria.
HQ
Saint Paul, Minnesota, US
Country focus
Global — strong in US / AU / UK
Entry pricing
From US$2.50 / user / mo (Essentials, scheduling-only) — verify with vendor
Free tier
No (14-day free trial)

Feature-by-feature: HelloTime vs When I Work

CapabilityHelloTimeWhen I Work
Pricing (entry plan)AU$3.50 / user / mo (annual)From US$2.50 / user / mo (Essentials) — verify with vendorWhen I Work prices in USD and tiers Essentials → Pro → Premium; full Time Clock + Attendance lives on higher tiers.
Country focusAU / IN / GlobalGlobal — strong in US / AU / UK
STP Phase 2 lodgementYes — via HelloBooks Payroll (native sync)Indirect — via integrated payroll (Xero, MYOB, KeyPay, ADP)
Payroll integration depthNative HelloBooks sync (hours, leave, allowances)Exports to Xero / MYOB / KeyPay / Gusto / ADP / QuickBooks
Shift schedulingBasic shifts and rostersBest-in-class — auto-scheduling, shift swaps, open shifts, team messaging
Geofencing / clock-in methodsGPS, web, mobile, kiosk PIN, photo at clock-inGPS, geofence, tablet kiosk; biometric via partner / hardware
Mobile appiOS + AndroidiOS + Android (employee + manager)
Leave managementYes — accruals sync to HelloBooksYes — time-off requests, balances; pay accruals via paired payroll
AU awards interpretationStub — partial, via HelloBooks PayrollStub — via paired AU payroll (KeyPay / Xero / MYOB), not in-product
CurrencyAUD per-seat pricingUSD per-seat pricing — FX exposure for AU buyers

Pricing and feature parity check on 2026-05-13. Vendors update plans frequently — see When I Work's site for the current list.

When to choose HelloTime

  • Your team is mixed-mode (some office / some shift) and you want one tool for time tracking and timesheet approvals — not a dedicated rostering platform.
  • AU payroll lodgement, transparent AUD pricing and a HelloBooks-native sync are decisive.
  • You want a vendor that takes responsibility for AU compliance, not just hour and shift tallies.

When to choose When I Work

  • Shift scheduling at scale (200+ staff, multi-location, frequent swaps) is your daily operational problem.
  • You already standardise on Xero Payroll, MYOB, KeyPay or ADP and want a battle-tested rostering layer on top.
  • Your team is comfortable with a US-domiciled vendor and USD billing.

HelloTime vs When I Work: FAQ

Does When I Work lodge STP Phase 2 in Australia?

No — When I Work does not lodge STP itself. It pushes finalised timesheets to a paired AU payroll product (Xero Payroll, MYOB, KeyPay, ADP), and that product files with the ATO.

Does HelloTime sync with HelloBooks payroll?

Yes — natively. Approved timesheets, leave balances and allowances flow into HelloBooks Payroll for STP Phase 2 lodgement with the ATO, with no CSV bridge.

Is HelloTime cheaper than When I Work?

On per-seat list, When I Work's Essentials tier is comparable to HelloTime's entry pricing of AU$3.50 / user / mo (annual). The bigger gap is at the stack level — HelloTime replaces a separate AU payroll subscription, while When I Work assumes you keep one. Plus When I Work bills in USD, which adds FX exposure for AU buyers.

Can HelloTime do shift scheduling like When I Work?

HelloTime supports basic shifts, rosters and approvals. For high-volume rostering, shift swaps and demand planning, When I Work (or Deputy / Tanda) is still ahead today. We are deepening the rostering layer on the roadmap.

Can I migrate from When I Work to HelloTime?

Yes — staff, locations and historical timesheets via CSV. Roster templates need to be re-created; we can scope this with you before signing.

Does When I Work support photo clock-in or kiosk?

Yes — When I Work supports GPS-tagged clock-in, geofences and tablet kiosk on its higher tiers. HelloTime supports the same on AUD-priced per-seat plans without tier-gating.

Which is better for a 100-person AU hospitality group?

When I Work, Deputy or Tanda — for shift-heavy hospitality, rostering depth still wins. HelloTime is a stronger fit for office, professional services and field-light teams that need AU-native payroll lodgement and project-level time data.

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