Customer story · Retail chains & multi-site
Retail chains & multi-site · Bengaluru, India
140 workers · Bengaluru, India · anonymized at customer's request
End-month payroll spreadsheet pull
12 store sheets, 1.5 days→Eliminated
Part-time hours billing accuracy
Approximate, manager memory→To the minute
Store managers WhatsApping attendance
12 daily messages→0
The problem
- 12 stores, ~140 part-time staff, attendance tracked by store managers WhatsApping the head-office HR every morning
- Roster changes never reached payroll until month-end; split shifts were billed wrong every cycle
- Part-time hours were impossible to bill accurately — HR pulled an end-month spreadsheet from each store
How HelloTime solved it
- GPS geofence at every store with a drift-tolerant 50m radius — workers clock in only when inside the store
- Single drag-drop roster across all 12 stores, with payroll picking up changes automatically
- WhatsApp + SMS clock-in for the two stores that don't issue smartphones to part-timers
“The end-month pull was a recurring nightmare for our HR. We don't run that exercise anymore — payroll just reads the roster.”
This story is from our Retail chains & multi-site segment. See more sector-specific outcomes there, or browse all customer stories.
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