Customer story · Retail chains & multi-site

Retail chains & multi-site · Bengaluru, India

140 workers · Bengaluru, India · anonymized at customer's request

End-month payroll spreadsheet pull

12 store sheets, 1.5 days→Eliminated

Part-time hours billing accuracy

Approximate, manager memory→To the minute

Store managers WhatsApping attendance

12 daily messages→0

The problem

12 stores, ~140 part-time staff, attendance tracked by store managers WhatsApping the head-office HR every morning
Roster changes never reached payroll until month-end; split shifts were billed wrong every cycle
Part-time hours were impossible to bill accurately — HR pulled an end-month spreadsheet from each store

GPS geofence at every store with a drift-tolerant 50m radius — workers clock in only when inside the store
Single drag-drop roster across all 12 stores, with payroll picking up changes automatically
WhatsApp + SMS clock-in for the two stores that don't issue smartphones to part-timers

“The end-month pull was a recurring nightmare for our HR. We don't run that exercise anymore — payroll just reads the roster.”

— Head of HR, Bengaluru-based retail chain

This story is from our Retail chains & multi-site segment. See more sector-specific outcomes there, or browse all customer stories.

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