Customer story · Security & guarding agencies
Security & guarding agencies · Chennai, India
60 workers · Chennai, India · anonymized at customer's request
Time to deliver client SLA proof
5–7 days (faxed register)→Same day (digital export)
Vendor reconciliation tie-out
Never matched first try→Tied out month one
Sites covered without per-site hardware
0 of 9→9 of 9 (shared phone)
The problem
- 60 contract guards rotating across 9 client sites — fingerprint scanners couldn't follow them
- Site attendance was a paper register, faxed to head office on Mondays
- Client invoicing required reconciling deployment registers by hand at month end
How HelloTime solved it
- Shared Android handset per site running HelloTime face recognition against the site's enrolled guards
- Mock-location detection + geofence so guards can only clock in inside the client premises
- Per-site deployment register exports straight into client invoices via HelloBooks
“Our clients used to wait a week for the deployment register. Now they get a clean export on the morning of day one of the next month — and we got our money's worth in the first cycle.”
This story is from our Security & guarding agencies segment. See more sector-specific outcomes there, or browse all customer stories.
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