Customer story · Security & guarding agencies

Security & guarding agencies · Chennai, India

60 workers · Chennai, India · anonymized at customer's request

Time to deliver client SLA proof

5–7 days (faxed register)→Same day (digital export)

Vendor reconciliation tie-out

Never matched first try→Tied out month one

Sites covered without per-site hardware

0 of 9→9 of 9 (shared phone)

The problem

60 contract guards rotating across 9 client sites — fingerprint scanners couldn't follow them
Site attendance was a paper register, faxed to head office on Mondays
Client invoicing required reconciling deployment registers by hand at month end

How HelloTime solved it

Shared Android handset per site running HelloTime face recognition against the site's enrolled guards
Mock-location detection + geofence so guards can only clock in inside the client premises
Per-site deployment register exports straight into client invoices via HelloBooks

“Our clients used to wait a week for the deployment register. Now they get a clean export on the morning of day one of the next month — and we got our money's worth in the first cycle.”

— Operations manager, Chennai-based facility-management vendor

This story is from our Security & guarding agencies segment. See more sector-specific outcomes there, or browse all customer stories.

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